TJBet FAQ — Straight answers to your questions

Yes, enabling two-factor authentication is strongly recommended. With 2FA active, even if someone knows your password, they still can't log in without the OTP — making your account significantly more secure.

Steps to enable:

• Log in to TJBet and click the profile icon at the top.
• Go to Account Settings or the Security section.
• Find the 'Two-Factor Authentication' or '2FA' option and turn it on.
• SMS OTP or Google Authenticator — both options are available. SMS is simpler; the Authenticator app is more secure.
• Confirm your chosen method. From your next login onwards, you'll be prompted to enter an OTP.

With 2FA enabled, every login will require a 6-digit code sent to your mobile — just enter it to get in. If you ever lose access to your code, contact support and verify your identity to recover your account.

Yes, TJBet gives you a full history of all your bets and transactions. Log in to your account, go to your profile, and look for the 'Bet History' or 'Transaction History' section.

What you'll find in Bet History:

• The date, time, event, and stake amount for each bet.
• Bet outcome — win, loss, or pending.
• A clear breakdown of winnings or losses.
• Odds and market information.

Your transaction history shows every deposit and withdrawal — including the amount, method, status, and processing time. Up to 90 days of history is available directly in your account. For older records, contact support with a request. The same information is available on the TJBet app — and filtering is actually easier there.

TJBet bonuses cannot be withdrawn directly — you need to place a certain amount in bets before the bonus becomes withdrawable. This is known as the wagering or rollover requirement.

Here's how it works: say you deposit ৳1,000 and receive a ৳1,000 bonus (৳2,000 total). If the wagering requirement is 10x, you'll need to place a total of ৳1,000 × 10 = ৳10,000 in bets. Once that requirement is met, you can withdraw from your bonus balance.

• For Sports Betting, only bets with minimum odds of 1.5 typically count toward wagering requirements.
• Not all games contribute equally toward casino wagering requirements — slots typically count at 100%, while table games contribute less.
• Your current wagering progress is visible in the bonus section of your account.
• Wagering requirements must be met before the bonus expires — the deadline is stated in the offer's terms and conditions.

If you're unsure about the wagering requirements on any bonus, just contact support in Bangla and they'll walk you through it.

Once you're logged in to TJBet, live scores and match statistics are available right inside the Sports section — no need to go anywhere else.

• In the Sports menu, any match currently in progress will have a 'Live' tag next to it.
• Clicking on a match shows scores, overs/balls, cards, and time — all updating in real time.
• Live video streaming is available for select matches, particularly in major tournaments — your account must have a positive balance to access it.
• Tracking live scores is even more convenient on the TJBet app — you'll get push notifications for goals or wickets as they happen.

With in-play betting, you can watch the score in real time and make decisions as the match unfolds — one of the key advantages TJBet offers. Just keep in mind that in-play odds shift quickly, so you'll need to act fast.

When a match is cancelled or incomplete, TJBet settles bets according to a specific policy. In general:

• If a match is cancelled before it starts, your full stake will be refunded.
• If a match is cancelled before a certain point after it begins — bets are generally voided and refunded, though some markets that were already settled may stand.
• In cricket, if the result is determined by the Duckworth-Lewis method, bets are settled according to that official result.
• In a parlay (accumulator) bet, a cancelled match is removed and treated as 1.00 odds, while the remaining selections stay active.

Refunded amounts are generally returned to your account within 24 hours. If you have a question about how a specific bet was settled, contact support with your bet ID and TJBet will walk you through it.

Before your first withdrawal at TJBet, you'll need to verify your identity and address — this is a mandatory security step. The process is straightforward and only needs to be done once.

What you need to submit:

• ID document: National ID card (NID) — clear photos of both front and back. A passport or driving licence is also accepted.
• Selfie: A photo of you holding your ID — both your face and the document must be clearly visible.
• Proof of address (for large withdrawals): a recently issued utility bill or bank statement.

To upload your documents, log in and go to the 'Verification' section. As long as your images are clear and legible, verification is usually completed within 1–24 hours. You'll be notified by email or SMS once done, and withdrawals will be unlocked. If you run into any issues, contact support in Bangla and include photos of your documents.